Which is NOT a good practice when dealing with patient complaints?

Ignoring minor complaints is not a good practice when dealing with patient complaints because every complaint, no matter how minor it may seem, can provide valuable insight into the patient experience and the overall quality of care provided. Addressing even minor complaints demonstrates to patients that their concerns matter and fosters a culture of engagement and trust. Moreover, unresolved minor complaints can escalate into more significant issues if not handled appropriately. By listening and responding to all complaints, healthcare organizations can identify patterns and areas for improvement, ultimately enhancing patient satisfaction and safety. On the other hand, prompt addressing of complaints, thorough documentation, and a careful investigation of claims reflect best practices that help to resolve issues effectively and maintain compliance with regulatory standards.